CONTACT US

           A variety of ways to reach us.

 
   
 
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CONTACT US

 

Contact us by Email, Telephone, FAX, or Snail Mail

 

We take our customer care very seriously.  While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for us to help you:



 

Email:

 

For product information, customer support, or assistance:

info@headersbyed.com

 

We will try to respond to you within 24 hours on regular business days.  All email correspondence is completely confidential.  Keep in mind that we do NOT answer specific questions relative to header and/or exhaust system design selection by e-mail as that requires considerable information from you as well as a great deal of time spent on this end.  We offer a HEADER DESIGN ADVICE SERVICE ($59.95 - with most of that charge credited against a purchase with the amount relative to the total of the order placed) that allows us enough time to address your concerns as well as our concerns.  There is a HEADER QUESTIONAIRE (close to 100 questions) in our Header Design INFOPAK that has to be filled out and then sent to us if you intend to take advantage of our HEADER DESIGN ADVICE SERVICE.  You can look at a slightly different version of that Header Questionnaire on our website.

 

Note that in some cases we may NOT answer your Email if we are busy AND we can't help you (for example:  Right now - on our HOME page - it states we are not building headers nor accepting orders for headers so if someone sends us an Email asking about headers for their car, chances are we won't answer that person's Email because we can't help them.  We know its crappy to do this but, if you multiply that situation by a thousand occurrences, it amounts to quite a bit of money and time being spent just to tell people that we can't help them - particularly when we have already told them - right up front - on the HOME page that we can't help them if they need headers!  Sorry.) 

 

Also - we don't answer "hostile" Emails - if you don't like what we're saying or doing, vent somewhere else!  (OR - maybe you should get another hobby?!)

 


             

Telephone:

 1-612-729-2802             

 

Monday thru Thursday   1:00pm-5:00pm (Minnesota/CST time zone)

 

We are closed Friday through Sunday and major Holidays with intermediate days closed to create longer weekends - i.e. If July 4th falls on a Tuesday we would probably be closed on Monday to create a 4 day weekend.  Our phone machine only GIVES messages - it does not RECORD messages (sorry).

 

Keep in mind that we do NOT answer specific questions relative to header and/or exhaust system design and/or construction/selection over the phone unless you intend to spend at least $100.00 on parts as answering technical questions THOROUGHLY and ACCURATELY usually involves considerable time.  It is much better for you to take advantage of our HEADER DESIGN ADVICE SERVICE ($49.95 - with most of that charge credited against a purchase with the amount relative to the total of the order placed) that allows us enough time to address your concerns as well as our concerns.  There is a HEADER QUESTIONAIRE (close to 100 questions) in our Header Design INFOPAK that has to be filled out and then sent us if you intend to take advantage of our HEADER DESIGN ADVICE SERVICE.  You can look at a version of that Header Questionnaire on our website.

   


 

FAX:

  1-612-729-5638             

 

Keep in mind that we do NOT answer specific questions relative to header and/or exhaust system design and/or construction/selection sent by FAX unless you intend to spend at least $100.00 on parts as answering technical questions THOROUGHLY and ACCURATELY usually involves considerable time.  It is much better for you to take advantage of our HEADER DESIGN ADVICE SERVICE ($49.95 - with most of that charge credited against a purchase with the amount relative to the total of the order placed) that allows us enough time to address your concerns as well as our concerns.  There is a HEADER QUESTIONAIRE (close to 100 questions) in our Header Design INFOPAK that has to be filled out and then sent us if you intend to take advantage of our HEADER DESIGN ADVICE SERVICE.  You can look at a version of that Header Questionnaire on our website.

 


  

Snail Mail:

  • HEADERS BY "ED", INC.
  • Dept. WS-P
  • 2710 - 16th Avenue South
  • Minneapolis, MN  55407

R0628,P1122__OKSMpfOKip:m

 

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